In the rail sector, where reliability, safety, and punctuality are non-negotiable elements, supply chain performance is crucial. PENTA Electrical Safety Products and TVS Supply Chain Solutions have just spectacularly proven what can be achieved through trust, transparency, and joint planning.
From 33% to absolute excellence
Historically, the On-Time-In-Full (OTIF) delivery rate stood at 33%. Today, PENTA Electrical Safety Products boasts a perfect rate of 100%, a flawless performance maintained for 11 consecutive months. This achievement has become a true benchmark for supplier excellence within TVS Supply Chain Solutions.
Although a few short-term dips were observed between December 2024 and February 2025 due to industry-wide supply challenges, the performance has been sustained over time, highlighting the resilience of this improvement strategy.
The recipe for success: Communication and digital tools
This spectacular transformation is no accident. It is the result of deliberate collaborative efforts, launched after in-depth account reviews and structured planning sessions between the two organisations. It all began with face-to-face alignment meetings to clarify operational requirements and service expectations.
Internally, PENTA Electrical Safety Products strengthened its coordination, particularly between the sales and manufacturing teams. Key figures such as Mick Fowler, External Sales Manager, and Keri Kilgour, Internal Sales Account Manager at PENTA Electrical Safety Products, worked hand-in-hand with TVS to optimise forecasting and order management. The use of TVS's digital tools and data-sharing platforms also helped drive efficiency and responsiveness.
An industry model:
The results of this collaboration command admiration. Carl Porter, Internal Account Manager at TVS Supply Chain Solutions, points out: "I now use the OTIF of PENTA Electrical Safety Products as a gold-standard example when engaging with other partners."
For his part, Bill Earlie, Commercial Sales Manager at PENTA Electrical Safety Products, recalls the scale of the challenge: "Improving service delivery from 33% to 100% is no small feat. Holding that standard for nearly a year demonstrates not only our capability but also our unwavering commitment."
Today, PENTA Electrical Safety Products and TVS Supply Chain Solutions remain determined to build on this momentum to continue innovating and supporting the critical infrastructure of the UK rail network.
Main menu
